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Privacy Policy

Effective Date: 09/22/2025

At Orchestra Technologies (“we,” “our,” “us”), we take your privacy seriously. This policy explains how we collect, use, and protect your information both on our website (https://orchestra.ltd) and in connection with the technology services we provide, including integrations with Meta platforms (such as Facebook and WhatsApp).

1. Who We Are

Orchestra Technologies is a technology solutions provider. We operate this website and offer services that may involve processing customer data from Meta products (e.g., WhatsApp Business API, Facebook Pages, Messenger).

2. Information We Collect

From Website Visitors:

  • Information you submit in forms or comments.

  • Your IP address, browser type, and cookies (for functionality, login sessions, spam detection).

  • Media you upload, which may contain metadata.

  • Interaction with embedded content from third-party sites.

From Customers Using Our Services:

  • Business information provided during onboarding (e.g., company name, contact details).

  • Customer contact details shared with us to enable messaging services.

  • Data transmitted through Meta platforms (e.g., messages, phone numbers, profile names), but only to the extent required to deliver services.

  • Technical and usage data to ensure security and functionality of the services.

We do not sell, rent, or use customer data for advertising purposes.

3. How We Use Your Data

  • To provide and improve our services.

  • To authenticate and manage accounts.

  • To facilitate messaging and communication through Meta platforms, strictly in accordance with Meta’s policies.

  • To maintain website security and prevent spam or abuse.

  • To comply with legal obligations.

4. Who We Share Data With

  • Meta (Facebook, WhatsApp, Messenger): When you use our services, relevant data is shared with Meta in order to deliver the messaging services.

  • Service providers: We may use trusted third-party vendors (e.g., hosting providers, cloud services) who process data on our behalf under strict confidentiality.

  • Legal authorities: Only if required by law.

We never share your data with advertisers or unrelated third parties.

5. Data Retention

  • Website comments and account information are retained until you request deletion or we no longer need them.

  • Customer data from Meta integrations is retained only for as long as necessary to provide the services and in accordance with Meta’s data retention rules.

6. Your Rights

Depending on your location, you may have rights to:

  • Access and receive a copy of your personal data.

  • Request correction or deletion of your data.

  • Restrict or object to our processing.

  • Withdraw consent (where applicable).

Requests can be made by contacting us at [insert contact email].

7. Cookies

Our website uses cookies for login sessions, preferences, and spam prevention. You can manage cookies through your browser settings.

8. Security

We implement reasonable measures to protect your information against unauthorized access, alteration, or disclosure.

9. International Transfers

If you are located outside Bangladesh, your data may be processed in countries where our service providers are located. We ensure appropriate safeguards are in place.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:
Orchestra Ltd
Email: [email protected]
Website: https://orchestra.ltd